IX WISDOM
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IX WISDOM Trademark

Serial Number: 98832404

IX WISDOM is a trademark filed by Concentrix CVG Customer Management Delaware LLC on November 1, 2024. The trademark is classified under Class 9 (Computers & Electronics), Class 42 (Computer & Scientific), Class 35 (Advertising & Business). The application is currently pending registration.

Owner Contact Info

Concentrix CVG Customer Management Delaware LLC

201 East Fourth Street
Cincinnati, OH 45202

Entity Type: 16

Trademark Details

Filing Date

November 1, 2024

Registration Date

Not Registered

Published for Opposition

April 22, 2025

Goods & Services

Downloadable software for providing customer service assistance; Downloadable and recorded software for facilitating interaction and communication between humans and artificial intelligence platforms; Downloadable and recorded software featuring an artificial intelligence component or module for solving problems in the field of customer service; Downloadable and recorded computer software for artificial intelligence applications for the personalization of software applications and computer hardware; Downloadable and recorded software for machine learning and data analytics in customer service; Downloadable cloud-based software for AI-driven customer service solutions; downloadable and recorded software for managing and controlling AI-powered robotics and humanoid robots providing customer services; downloadable and recorded software for enabling offline and online AI-powered humanoid robot operations, including autonomous service delivery in physical environments; downloadable software for real-time monitoring, control, and optimization of AI-powered humanoid robots in customer service roles; Downloadable software for creation, collection, curation, delivery, retrieval, publication, and governance of digital content; Downloadable software for real-time monitoring of customer service platforms; Downloadable software for real-time language translation for written communications such as chat, messaging, and SMS; Downloadable software for language translation for written communications such as chat, messaging, SMS, and email; Downloadable software for language translation

Outsource service provider in the field of customer relationship management; Business advisory services in digital transformation; Company communication services in the nature of customer experience solutions, namely, customer relationship management services; Business efficiency expert services; Business research; Providing outsourcing services in the field of managing customer relations; Customer relationship management services; Outsourcing service provider in the field of customer support and analysis being customer relationship management services; Contact service management for others by managing end customer interactions across channels spanning the entire customer lifecycle; Assistance, advisory services, and consultancy with regard to business customer analysis powered by AI; Business consulting services related to AI-driven business transformation; business advisory services for the integration of AI-powered robotics and humanoid robots in customer service environments; Business management and business operations advisory services related to the use of AI-powered humanoid robots for autonomous customer service delivery in both online and offline environments

Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; Software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; Providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; Providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; Consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; Computer software consulting services featuring advice and support in the field of artificial intelligence integration; Providing online non-downloadable software for machine learning and natural language processing; Providing online non-downloadable software for developing neural networks; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for use in database management, machine learning, translation, and analytics; Continuous integration and deployment for AI and software platforms in the nature of updating and maintenance of computer software; providing online non-downloadable software for managing AI-powered humanoid robots in physical customer service roles, including logistics, maintenance, and customer interaction; Software as a service (SaaS) services featuring software for AI-powered robotics and humanoid robots designed to perform both online and offline customer services; providing online non-downloadable software for monitoring, controlling, and optimizing AI-powered humanoid robots in real-world customer service environments; computer software consultation services related to AI-powered robotics and humanoid robots for enhancing customer experience through both digital and physical channels; Providing temporary use of online non-downloadable software for creation, collection, curation, delivery, retrieval, publication, and governance of digital content; Providing temporary use of online non-downloadable software real-time monitoring of customer service platforms; Providing temporary use of online non-downloadable software for real-time language translation for written communications such as chat, messaging, and SMS; Providing temporary use of online non-downloadable software for language translation for written communications such as chat, messaging, SMS, and email; Providing temporary use of online non-downloadable software for language translation

Filing History

NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
May 26, 2026 EXRA
SOU EXTENSION 2 GRANTED
May 26, 2026 EX2G
SOU EXTENSION 2 FILED
May 26, 2026 EXT2
SOU TEAS EXTENSION RECEIVED
May 26, 2026 EEXT
NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
Nov 7, 2025 EXRA
SOU EXTENSION 1 GRANTED
Nov 6, 2025 EX1G
SOU EXTENSION 1 FILED
Nov 6, 2025 EXT1
SOU TEAS EXTENSION RECEIVED
Nov 6, 2025 EEXT
NOA E-MAILED - SOU REQUIRED FROM APPLICANT
Jun 17, 2025 NOAM
OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
Apr 22, 2025 NPUB
PUBLISHED FOR OPPOSITION
Apr 22, 2025 PUBO
NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
Apr 16, 2025 NONP
APPROVED FOR PUB - PRINCIPAL REGISTER
Mar 26, 2025 CNSA
EXAMINER'S AMENDMENT ENTERED
Mar 26, 2025 XAEC
NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
Mar 26, 2025 GNEN
EXAMINERS AMENDMENT E-MAILED
Mar 26, 2025 GNEA
EXAMINERS AMENDMENT -WRITTEN
Mar 26, 2025 CNEA
TEAS/EMAIL CORRESPONDENCE ENTERED
Mar 24, 2025 TEME
CORRESPONDENCE RECEIVED IN LAW OFFICE
Mar 24, 2025 CRFA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
Mar 24, 2025 TROA
NOTIFICATION OF NON-FINAL ACTION E-MAILED
Jan 16, 2025 GNRN
NON-FINAL ACTION E-MAILED
Jan 16, 2025 GNRT
NON-FINAL ACTION WRITTEN
Jan 16, 2025 CNRT
ASSIGNED TO EXAMINER
Jan 14, 2025 DOCK
NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
Nov 1, 2024 NWOS
NEW APPLICATION ENTERED
Nov 1, 2024 NWAP