IX HELLO
LIVE

Serial Number

98729975

Owner

Concentrix CVG Customer Management Delaware LLC

Attorney

Kathrynn M. Lyddane

First Use Date

Sep 25, 2024

Filing Date

Sep 3, 2024

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IX HELLO Trademark

Serial Number: 98729975 • Registration: 8234929

IX HELLO is a trademark filed by Concentrix CVG Customer Management Delaware LLC on September 3, 2024. The trademark is classified under Class 42 (Computer & Scientific), Class 35 (Advertising & Business). The application is currently registered and active.

Owner Contact Info

Concentrix CVG Customer Management Delaware LLC

201 East Fourth Street
Cincinnati, OH 45202

Entity Type: 16

Trademark Details

Filing Date

September 3, 2024

Registration Date

April 28, 2026

First Use Anywhere

September 25, 2024

First Use in Commerce

September 25, 2024

Published for Opposition

April 1, 2025

Goods & Services

Providing outsourcing services in the field of managing customer relations; Business advisory services in digital transformation; Company communication services; Company efficiency expert services; Business research; Providing outsourcing services in the field of managing customer relations; Customer relationship management services; Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing, and computer technical support; Contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; Customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service; Operation and management of customer service platforms for others; AI-powered customer behavior analysis; Consulting services related to AI-driven business transformation; Outsourcing services for managing AI-powered and humanoid robots delivering physical customer services, such as delivery, maintenance, and waste management; Business advisory services for the integration of AI-powered robotics and humanoid robots in customer service environments; Management and operation of AI-powered and humanoid robots for autonomous customer service delivery in both online and offline environments

Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; Software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; Providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; Providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; Consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; Platforms for artificial intelligence as Software as a Service; Advice and support in the field of artificial intelligence integration; Advice with respect to artificial intelligence; Providing online non-downloadable software for machine learning and natural language processing; Providing online non-downloadable software for neural networks; Platforms for AI and emerging technologies as a Service (AIaaS); Continuous integration and deployment (CI/CD) for AI and software platforms; Providing online non-downloadable software for managing AI-powered and humanoid robots in physical customer service roles, including logistics, maintenance, and customer interaction; SaaS services featuring software for AI-powered robotics and humanoid robots designed to perform both online and offline customer services; Online non-downloadable software for monitoring, controlling, and optimizing AI-powered and humanoid robots in real-world customer service environments; Consultation services in the field of AI-powered and humanoid robots for enhancing customer experience through both digital and physical channels

Filing History

NOTICE OF REGISTRATION CONFIRMATION EMAILED
Apr 28, 2026 NRCC
REGISTERED-PRINCIPAL REGISTER
Apr 28, 2026 R.PR
NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
Apr 8, 2026 SUNA
ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
Apr 8, 2026 CNPR
STATEMENT OF USE PROCESSING COMPLETE
Apr 7, 2026 SUPC
USE AMENDMENT FILED
Oct 22, 2025 IUAF
TEAS STATEMENT OF USE RECEIVED
Oct 22, 2025 EISU
NOA E-MAILED - SOU REQUIRED FROM APPLICANT
May 27, 2025 NOAM
OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
Apr 1, 2025 NPUB
PUBLISHED FOR OPPOSITION
Apr 1, 2025 PUBO
NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
Mar 26, 2025 NONP
APPROVED FOR PUB - PRINCIPAL REGISTER
Mar 7, 2025 CNSA
TEAS/EMAIL CORRESPONDENCE ENTERED
Feb 24, 2025 TEME
CORRESPONDENCE RECEIVED IN LAW OFFICE
Feb 24, 2025 CRFA
TEAS RESPONSE TO OFFICE ACTION RECEIVED
Feb 24, 2025 TROA
NOTIFICATION OF NON-FINAL ACTION E-MAILED
Nov 30, 2024 GNRN
NON-FINAL ACTION E-MAILED
Nov 30, 2024 GNRT
NON-FINAL ACTION WRITTEN
Nov 30, 2024 CNRT
ASSIGNED TO EXAMINER
Nov 6, 2024 DOCK
NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
Sep 3, 2024 NWOS
NEW APPLICATION ENTERED
Sep 3, 2024 NWAP