THE WINONA GROUP Trademark

CONDUCTING BUSINESS AND MARKET RESEARCH SURVEYS AND ANALYSIS, NAMELY, PERFORMING SURVEY PROCESS DESIGN, DATA COLLECTION, DATA CODING, DATA ENTRY, DATA PROCESSING, REPORTING AND STATISTICAL ANALYSIS AND PRESENTATION; PROVIDING ON-LINE, REAL TIME REPORTING OF MARKET RESEARCH, CUSTOMER SATISFACTION, AND CUSTOMER SERVICE STUDY RESULTS, DELIVERED VIA THE GLOBAL COMPUTER INFORMATION NETWORK; CUSTOMER INTERACTION MONITORING SERVICES, NAMELY, MONITORING CUSTOMER FEEDBACK AS TO A COMPANY'S PERFORMANCE AFTER EVERY CUSTOMER TRANSACTION AND PROVIDING THE COMPANY WITH IMMEDIATE PERFORMANCE FEEDBACK RESULTS; EMPLOYEE FEEDBACK MONITORING SERVICES, NAMELY, COLLECTING AND MONITORING EMPLOYEE FEEDBACK AND PROVIDING THE EMPLOYEE FEEDBACK TO EMPLOYERS; BUSINESS SERVICES IN THE NATURE OF PROVIDING INBOUND AND OUTBOUNDS TELESERVICES TO BUSINESSES, NAMELY, PROCESSING CUSTOMER SERVICE CALLS, PROVIDING CUSTOMER SUPPORT SERVICES, ORDER PROCESSING SERVICES AND OUTBOUND TELEMARKETING SERVICES; BUSINESS MANAGEMENT AND CONSULTATION, NAMELY, MANAGEMENT OF CALL CENTERS