TAPILY Trademark

Software as a service (SaaS) featuring software for managing customer service communications and requests; providing online non-downloadable software for routing, assigning, tracking, acknowledging and responding to customer requests; managing customer reservations; assigning personnel to customers, rooms, tables, vehicles, sections and service areas; managing personnel assignments and service activity; providing automated notifications, request escalation and first-responder assignment; tracking customer interactions, response times and service performance; collecting customer ratings, reviews and feedback; providing analytics and reporting concerning customer requests, personnel performance, response times, ratings, reviews and software usage.; enabling real-time text messaging and chat communications between customers and business personnel