SUPERQ Trademark

Serial Number: 78510220

SUPERQ is a trademark filed by ALTIGEN COMMUNICATIONS, INC. on November 2, 2004. The trademark is classified under Class 38 (Telecommunications). The application is currently no longer active.

Trademark Classes

38

Class 38 - Telecommunications

Telecommunications

Owner Contact Info

ALTIGEN COMMUNICATIONS, INC. (21 trademarks)

47801 FREMONT BLVD.
FREMONT, CA 94538

Entity Type: 03

Trademark Details

Filing Date

November 2, 2004

Registration Date

Not Registered

First Use Anywhere

June 1, 2004

First Use in Commerce

June 1, 2004

Goods & Services

SuperQ is a Voice over IP (VoIP) based, multi-site Automated Call Distribution application that uses a single queue to perform queuing and call distribution to call centers and workgroups located in different geographic sites or across multiple call center telephone systems; Using a SuperQ, local workgroups and remote locations and remote systems linked together via a VoIP network are serviced by a single overriding call distribution queue called a SuperQ; SuperQ optimizes operation efficiency by balancing workload and allocating agent resource from different workgroups and different sites in real-time; VoIP tie trunks are used to distribute calls between different sites; SuperQ provides greater network efficiency by controlling and managing calls at local entry point before they travel through the VoIP network to remote sites