Serial Number
78943814
Owner
Service Quality Measurement Group Inc.Attorney
Nicholas D. WellsFirst Use Date
Jan 31, 1996
Filing Date
Aug 3, 2006
SQM Trademark
Serial Number: 78943814 • Registration: 3445286
Trademark Classes
Class 41 - Education & Entertainment
Education; providing of training; entertainment; sporting and cultural activities
Class 42 - Computer & Scientific
Scientific and technological services; industrial analysis and research services
Class 35 - Advertising & Business
Advertising; business management; business administration; office functions
Owner Contact Info
Legal Representation
Trademark Details
Filing Date
August 3, 2006
Registration Date
June 10, 2008
First Use Anywhere
January 31, 1996
First Use in Commerce
January 31, 1996
Published for Opposition
March 25, 2008
Goods & Services
Conducting seminars and workshops directed to the management and operation of call and contact centers
Performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers and operating an awards program recognizing excellence in selected areas of call and contact center service and performance; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to assess customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; and benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof
Testing, analysis and evaluation of the call and contact services of others for the purpose of certification of those that have achieved predetermined performance and customer satisfaction benchmarks
Filing History
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