RR Trademark

Educational services, namely, conducting training in the field of customer relationship, training and education, computer training for the automotive industry via a global computer network, conducting workshops in the field of business management and employee productivity, providing training classes, seminars and on-site instruction regarding computers, computer peripherals and computer programs for use in the automotive industry; training in the field of car selling and leasing of automobiles; and training dealers on the impact of the Internet on the sales process of vehicles; educational services in the nature of Internet college featuring training for the sale of vehicles via the Internet; educational services, namely, providing sales training at automotive dealerships for the sale of vehicles via the Internet; providing information in the nature of current events reporting via websites on global computer networks

Document data transfer and physical conversion services from standard paper forms to computer networks; electronic printing service for managing and printing customized forms and point of sale coupons via global computer networks in the automotive dealer industry; printing services; providing information in the field of general printing industry via websites on global computer networks

Electronic publications in the nature of service price guide in the automotive industry recorded on computer media; computer e-commerce software that allows users to perform customer marketing and relationship management, namely, customer lead management, database marketing, creating and maintaining customer profiles, data mining and coordination and integration of auto dealership computer management systems with multiple customer contact points and third party service provider applications via a global computer network; computer software for managing and printing customized documents, including forms and point of sale coupons via global computer network in the automotive dealer industry

Electronic storage of customer addresses, telephone numbers, e-mail addresses, and preference information

Electronic mail services

Installation, repair and maintenance of computer hardware for use in automobile industry

Finance and insurance services, namely, providing financing and credit insurance for the automotive industry; providing information in the field of financial information for dealer partner transactions via websites on global computer networks

Computerized accounting services; providing business information in the fields of business relating to the automotive industry and to the economy via websites on global computer networks; promoting the goods and services of automobile manufacturers through the distribution of printed promotional materials and the administration of a consumer discount program offered to existing customers of those automotive dealers; business management consultation services in the automotive industry and in the automotive after-market industry; marketing consultation services, namely, digital print management and marketing; business and marketing consultation services, namely, customer relationship management; service retention and sales prospecting marketing programs for automobile dealers; management consulting services in the field of employee retention; conducting customer incentive program for others, namely, providing a card that offers redeemable rewards, benefits, coupons and discounts by virtue of use; providing an electronic database on global computer networks in the field of digital asset management; systematic preparation of reports for others namely, replacement part inventory control reports; direct mail advertising services and telemarketing services, all for use in the automotive industry; personnel management services; administration of employee payroll for others; management consulting services in the field of employee retention; retail consultation services, namely, parts ordering services for the automotive industry; electronic automotive dealer service department management services for scheduling and dispatching auto repair orders to technicians via a global computer network, telephone order taking and support services for others by sales agents in the automotive industry field, customer services in the automotive industry field, namely, customer acquisition and retention programs, information management of customer profiles, web lead capture programs, dealership management system, service provider integration, and sales and service process integration; developing promotional campaigns for business from the capture of customer information from online car-buying websites, business management consultation, namely, customizing and integrating sales and service processes for better customer management via a global computer network; providing an electronic database on global computer networks containing information in the field of automotive parts for use in consumer purchasing of automotive parts; providing information in automotive industry field for use in consumer purchasing of vehicles via web sites on global computer networks; providing a computer database in the field of purchase and sale of automotive parts for cooperating automotive dealers; managing of telephone call centers for others; accounting services

Maintenance of customer computer databases; computer services, namely, coordination and integration of automobile dealership computer management systems with multiple customer contact points and third party service provider applications, integration of dealership management computer systems and integration of computer telephony systems for seamless in and out bound call management, integration of computer data and financial service provider information for customer database mining programs, designing, implementing, and maintaining interactive websites for others, namely, for automotive dealerships, and computer software design for others, namely, designing web-based showroom customer information centers for on-line automotive dealerships; providing temporary use of online non-downloadable computer e-commerce software that allows users to perform customer marketing and relationship management, namely, customer lead management, database marketing, creating and maintaining customer profiles, data mining and coordination and integration of auto dealership computer management systems with multiple customer contact points and third party service provider application; designing and electronically generating business forms for others; consulting services relating to computers, computer peripherals and computer programs for use in the automobile industry; software development for others; creation of customer databases for others; graphic art design services; designing and electronically generating business documents and forms for others; installation and maintenance of computer software for use in automotive industry; providing temporary use of on-line non-downloadable customized software for use in creating customized brochures