REZFORCE Trademark

Call center services, namely, capturing and recording contact information of prospective hotel guests for others; Telephone answering services for others, namely, answering inbound telephone calls on behalf of hotels and resorts

Software as a service (SAAS) services featuring software for capturing and managing contact information and sales leads of prospective hotel guests obtained from inbound telephone calls and for scheduling automated follow-up communications with prospective guests; Software as a service (SAAS) services featuring software for recording, scoring, and analyzing telephone calls of hotel reservation agents and for generating reports regarding call volume, agent occupancy, and call conversion rates; Software as a service (SAAS) services featuring software for tracking hotel marketing campaigns by means of dynamically assigned telephone numbers that attribute inbound calls and bookings to specific advertising sources; Providing temporary use of on-line non-downloadable software for displaying hotel guest profile and stay history information to reservation agents during telephone calls; Technical support services, namely, troubleshooting in the nature of diagnosing computer software problems