PREDICTED QA CSAT Trademark

Business evaluations; performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management; business management consulting services relating to customer relationship management; data processing services in the field of customer management; conducting surveys among the customers and employees of call and contact centers to verify software-determined customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; business marketing consulting services; market research services; conducting business, customer satisfaction, customer loyalty and market research surveys; business consulting and information services; business consulting services featuring customer agent analysis, metrics and feedback processes for comparing, rating the quality of and improving performance, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services; providing an incentive award program which rewards contact centers based on scores determined by analysing call recordings or transcripts of calls, emails or chat conversations between the customer agent and customer

Software as a service (SaaS) services consisting of software for customer tracking and management; software as a service (SaaS) services featuring software for applications for the management and provision of customer relationship management; providing quality assurance services in the field of call and contact centers; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of call and contact centers; data automation and collection service using proprietary software to evaluate, analyze and collect service data; business technology software consultation services; testing, analysis and evaluation of service providers to determine conformity with established accreditation standards; providing a web site featuring technology that enables companies and organizations to administer and manage employee incentive award programs and to promote employee productivity, performance, recognition and morale; software as a service (SaaS) services featuring software for scoring customer agent engagement based on actions and events used in the platform; measurement evaluations in the fields of call centers, customer agents and customer satisfaction; automated quality measurement and analysis of customer agent interactions for predicating overall customer satisfaction outcomes