ONESOURCE Trademark

Information engineering services, namely, developing and integrating computer-based processes for the creation, conversion, manipulation and delivery of product support information and data via CD Rom, DVD, database, paper, and other web-based environments in a form and manner to support each distinct user's needs; Product design and development of technical publishing technology for others; Assisting others in integrating computer systems containing product support documentation and information with computerized content management systems; Computer services in the nature of database development services, namely, compiling, organizing, and integrating technical content and product information from multiple sources into computer databases for others; Technical consultation services in the fields of technical publishing technologies, namely, providing assistance and advice to others regarding the development, implementation, maintenance, distribution, and use of new computerized publishing technologies so as to make product support documentation more accessible, usable, and effective; and Technical writing and illustrating for others; Technical support services, namely, troubleshooting of computer software problems; Providing online non-downloadable web-based software services for use in a content management system that allows users to create, develop, compile, and customize product support documentation and data, schematics, interactive schematics, trouble shooting and diagnostics, learning management system, parts cataloging, content publishing, asset management

Publishing services, namely, creating, developing, compiling, customizing and publishing of books, booklets, brochures, and user manuals for others featuring technical support product information and documentation for aerospace equipment, heavy industrial and commercial equipment, appliances, satellite communication systems, telecommunication equipment, military equipment, and vehicles, transportation industry, including train, bus and fleet vehicle transportation industries, specialty agriculture; Electronic publishing services, namely, creating, developing, compiling, customizing, and publishing text and graphic works for others, including training and diagnostic manuals, on CD Rom, DVDs, electronic databases, and on Internet and Extranet web sites featuring technical support product information and documentation for aerospace equipment, heavy industrial and commercial equipment, appliances, satellite communication systems, telecommunication equipment, military equipment, and vehicles; Catalog publishing services, namely, creating, developing, compiling, customizing and publishing part catalogs for others featuring detailed product information, technical specifications, and documentation for a wide range of equipment and associated parts in the aerospace, heavy industrial, commercial, telecommunication, satellite, military, and vehicular industries; Electronic catalog publishing services, namely, creating, developing, compiling, customizing, and publishing text and graphic works for others on CD Rom, DVDs, electronic databases, and on Internet and Extranet web sites featuring detailed product information, technical specifications, and documentation for a wide range of equipment and associated parts in the aerospace, heavy industrial, commercial, telecommunication, satellite, military, and vehicular industries; and Custom writing services