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Downloadable computer programs for use in information management, database management, IT and business operations management, administration of databases, IT performance, and recovery and migration of data; downloadable computer programs for monitoring of direct and network attached data storage devices across the enterprise and management and automation for backup and recovery of the data stored in such storage devices; downloadable computer programs used for monitoring and optimizing the performance of and detecting and diagnosing problems in IT infrastructure, computer network management and performance; service assurance applications, namely, downloadable computer programs used for monitoring and reporting on performance for business management of enterprises and cloud service providers and managed IT service providers; downloadable network operating system programs and computer utility programs for use therewith; downloadable computer programs for use in identity management, namely, the establishment and management of associations between names or numbers and subjects or objects, and attributes of those associations; downloadable computer programs for use in the telecommunications industry, namely, operational support system applications that manage and interpret wireless data and wire line and mobile networks; downloadable computer programs used for connecting to the global computer network to measure performance data; downloadable computer programs used for monitoring and reporting on performance in connection with IT infrastructure and computer network security; downloadable computer programs used for system level computer network software connectivity and problem-resolution technologies for computer networks and IT infrastructure, namely, root cause analysis and event correlation to prioritize and filter problem symptoms and other system metrics; downloadable computer programs used for generating interactive virtual guidance and conducting training for real-time self-service performance support, namely, on-demand troubleshooting guidance, contextual help, and system performance insights for IT administrators and developers; downloadable computer programs for use in the development of software applications, namely, software used for configuration, management, and reporting of business data and enterprise operations; downloadable computer programs used for visual applications, namely, software used for graphically displaying IT infrastructure and computer network behavior; automated scorecards, namely, downloadable computer programs for use in managing and measuring strategic operational performance; downloadable computer programs for the retention of, archiving, recovery, back-up, automated tier management, and protection of data; downloadable computer programs for machine learning, reasoning, distributing, sharing, organizing, migrating, cloning, encrypting, managing, preparing, analyzing, visualizing, reporting, gathering, indexing, translating, and searching structured, semi-structured, and unstructured data, including machine generated data; downloadable computer programs that provide data recovery for business software applications and data; downloadable computer programs for managing the lifecycle of business software applications and data; downloadable computer programs that provide self-service, namely, end-user access to data analysis, reporting, and performance metrics without developer intervention, and collaborative business intelligence tools; downloadable computer programs for computer terminal emulation and workflow automation for mainframe computer systems; downloadable computer programs for creating and managing application programming interfaces (APIs); downloadable computer programs for developing, managing, monitoring, and deploying mobile and web applications; downloadable computer programs for transforming, enhancing, integrating, migrating, and consolidating legacy software applications, data, and computer software systems; downloadable computer programs for the development of software applications delivered on personal devices and web browsers; downloadable computer programs for virtualizing data; downloadable computer programs for virtualizing application programs and applications screens as data; downloadable computer programs for database query decomposition, routing, and assimilation from heterogeneous data stores; downloadable computer programs for migrating, moving, copying, and cloning data between homogeneous and heterogeneous devices and computing platforms; downloadable computer programs for sharing and synchronizing data between organizations; downloadable computer programs for translating, processing, and managing Electronic Data Interchange messages and transactions; downloadable computer programs for application development, deployment, integration, monitoring, and management for deployment on premises, in cloud-based infrastructures, and in hybrid cloud infrastructures; downloadable computer programs that provide multi-factor authentication, encryption of data, and encryption key management; downloadable computer programs that provide development environments and administration environments for development of software applications, data analysis, and administration and management of databases; downloadable computer programs for sorting data and computer programs for porting open source software to multiple platforms; downloadable computer programs used for digital content management and publishing digital content; downloadable computer programs for automating audit report generation and regulatory compliance analysis; downloadable software for use in business process management, electronic messaging for employee collaboration, and workflow automation for IT operations, application development, and enterprise service management; downloadable software for creating and providing virtual workspaces; downloadable computer software development tools; downloadable electronic publications in the nature of analyst reports, brochures, datasheets, e-books, infographics, reference guides, technical specifications, case studies, manuals, and white papers in the field of computers, computer hardware, computer software, cloud and mobile computing, data storage, data virtualization, and information technology; downloadable, videos, webinars and video presentations in the field of computers, computer hardware, computer software, cloud and mobile computing, data storage, data virtualization, and information technology; downloadable computer program instruction manuals in the field of database management, administration, performance, recovery, migration, storage management and optimization, network management and performance, service assurance, computer network security, computer network directories, and network user identity management; downloadable computer program instruction manuals for programs associated with computer security, asset protection and account management, time synchronization and management, system-level software connectivity, and problem-resolution technologies, interactive guidance, training, and performance support solutions, namely, root cause analysis tools, diagnostic workflows, guided remediation, interactive tutorials, and contextual training modules; downloadable computer program instruction manuals for programs used in the development, deployment, configuration and management of business intelligence solutions, visual applications, executive dashboards, reporting solutions, and automated scorecards, namely, operational analytics dashboards, performance reporting tools, and executive visibility scorecards, data management solutions, administrative consoles and platform configuration tools, namely, system administration consoles, configuration management tools, and deployment control interfaces; downloadable computer software for providing vulnerability management for mainframe computer systems, namely, security monitoring, threat detection, and vulnerability assessment

Providing technical support services, namely, troubleshooting of computer software problems and monitoring computer network systems to monitor security and detect unauthorized access or a data breach, monitor performance, and to detect breakdowns; computer software design for others; computer programming for others; design of graphical user software for others; maintenance of computer software; computer software consultancy in the field of operations management, information management, and applications management; Software as a service (SaaS) featuring non-downloadable software for managed file transfer and file logistics, namely, secure managed file transfer for enterprise data, file syncing and sharing, data transfer, migration, integration, and management, data interchange, transforming, enhancing, integrating, migrating, and consolidating legacy software applications, data and computer network systems, self-service business intelligence, enterprise performance, disaster recovery, namely, data analytics for operational decision-making, system performance monitoring, and failover and recovery planning, automating audit reporting and regulatory compliance analysis, digital content management, digital content publishing, web application and mobile application development, and providing virtual workspaces; Infrastructure as a service (IaaS), namely, hosting software and servers for use by others for back-up and archive management, network management, cloud connector, and data service, namely, integration services for connecting on premises systems with cloud-based applications and data platforms; Software as a service (SaaS) featuring non-downloadable software, virtual servers, and nondownloadable computer software platforms for self-service business intelligence and enterprise performance management, namely, analytics and performance management platforms for monitoring application, system, and business operations, digital content management, file sharing, data interchange, business process management, collaboration, and workflow automation, namely, workflow orchestration for IT operations, incident management, and enterprise processes, all of the foregoing provided via cloud-based infrastructures and global computer network