Serial Number
86150226
Owner
StarTekAttorney
Michael J. KosmaFirst Use Date
Sep 4, 2009
Filing Date
Dec 20, 2013
IDEAL VOICE Trademark
Serial Number: 86150226 • Registration: 4686968
Trademark Classes
Owner Contact Info
Legal Representation
Correspondence Address
Michael J. Kosma Sherman & Howard L.L.C.
675 15th Street, Suite 2300
Denver, CO 80202
United States
Trademark Details
Filing Date
December 20, 2013
Registration Date
February 17, 2015
First Use Anywhere
September 4, 2009
First Use in Commerce
January 1, 2010
Published for Opposition
December 2, 2014
Cancellation Date
August 29, 2025
Goods & Services
Providing assistance and evaluation of selecting and hiring customer service agents, namely, managing the selecting and hiring of customer service agents for others
Scientific analysis, diagnostics, and evaluation of voice samples of customer service agents for the purpose of screening for training resistant qualities, including vocal clarity, listening comprehension, and dialogue disposition; Scientific testing and evaluation of voice quality of customer service agents to identify best candidates for customer service agents; Scientific and technological services, namely, analysis, diagnostics, and evaluation in the fields of customer service and contact center management; Providing assistance and evaluation of selecting and hiring customer service agents, namely, providing a website featuring technology that enables hiring managers to manage the entire candidate attraction and selection process, including assessments and skills test, as well as compiling data that facilitates the continuous improvement of the process; Providing web-based services featuring scientific modeling and human expertise technology for analyzing voice and speech of customer service agents; Providing web-based services in the fields of customer service and contact center management featuring technology that enables users to manage customer service agent; Quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the fields of customer service and contact center management
