GRIEVGUARD Trademark

Software as a service (SAAS) services featuring software using artificial intelligence (AI) for risk management, grievance management, audit tracking, and customer service engagement in healthcare facilities; namely, software for receiving, documenting, tracking, categorizing, investigating, escalating, and resolving resident and family complaints and grievances; managing customer service rounds and staff rounding programs;; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for creating and administering audit tools; tracking corrective actions; performing root cause analysis; analyzing and reporting clinical and operational data; and generating reports to support regulatory compliance, survey preparedness, quality assurance, performance improvement initiatives, and risk reduction.