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COMPUTER SOFTWARE PROGRAMS, AND CUSTOMIZED DELIVERY AND IMPLEMENTATION OF THESE PROGRAMS, AVAILABLE THROUGH DOWNLOAD FROM A GLOBAL COMPUTER NETWORK, INTERNAL OR EXTERNAL COMPUTER INFORMATION NETWORK, OR CLIENT-SERVER COMPUTER SYSTEM, OR AVAILABLE IN CD-ROM OR FLOPPY DISK FORMAT, FOR USE IN MANAGING DATA AN BUSINESS TRANSACTIONS VIA GLOBAL COMPUTER NETWORKS, INTERNAL OR EXTERNAL COMPUTER INFORMATION NETWORKS, OR CLIENT-SERVER COMPUTER SYSTEMS, NAMELY, COMPUTER SOFTWARE PROGRAMS FOR USE IN DATABASE MANAGEMENT, INFORMATION MANAGEMENT, BUSINESS INTELLIGENCE MANAGEMENT, SALES AND MARKETING MANAGEMENT, CUSTOMER SERVICE MANAGEMENT, PROJECT MANAGEMENT, RESEARCH AND DEVELOPMENT MANAGEMENT, ENTERPRISE RESOURCE PLANNING INFORMATION RETRIEVAL, INFORMATION PUBLISHING, INFORMATION DISTRIBUTION, INFORMATION SHARING, AND ELECTRONIC BUSINESS TRANSACTIONS