Serial Number
98579472
Owner
GENESYS CLOUD SERVICES, INC.Attorney
Margaret J. BaumgartnerFirst Use Date
Jun 16, 2023
Filing Date
May 31, 2024
EXPERIENCE INDEX XI Trademark
Serial Number: 98579472 • Registration: 7980583
Trademark Classes
Owner Contact Info
1302 EL CAMINO REAL, SUITE 300
MENLO PARK, CA 94025
Entity Type: 03
Legal Representation
Correspondence Address
Margaret J. Baumgartner
PO Box 771949
Memphis, TN 38117
United States
Trademark Details
Filing Date
May 31, 2024
Registration Date
October 14, 2025
First Use Anywhere
June 16, 2023
First Use in Commerce
June 16, 2023
Published for Opposition
August 26, 2025
Goods & Services
COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES; BUSINESS ASSISTANCE SERVICES, NAMELY, PROVIDING ACTIONABLE INSIGHTS AND RECOMMENDATIONS INTO CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS IN ORDER TO IMPROVE CUSTOMER OUTCOMES AND SATISFACTION
PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR RESEARCH AND ANALYSIS CONCERNING BUSINESS INFORMATION IN THE FIELDS OF INFORMATION TECHNOLOGY AND SERVICES, BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, AND BRANDING, SOCIAL MEDIA, AND VENDORS OF SUCH SERVICES, NAMELY, COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES
