ECOLINK Trademark

Software as a service (SAAS) services featuring software for integrating third-party communication platforms and collaboration tools, namely, artificial intelligence (AI), for facilitating the aggregation, analysis, transmission, synchronization, recording, reproduction, display, organization, management, manipulation, archiving, and review of electronic communications, including emails, instant messages, text messages, facsimiles, graphics, documents, files, presentations, business and project tasks, calendar appointments, call history, voice, audio, video, and audiovisual content; Software as a Service (SAAS) services featuring software for enabling interoperability between disparate systems for unified communications, customer relationship management (CRM), agency management systems (AMS), virtual desktop infrastructure (VDI), project management, calendaring, teleconferencing, and workflow automation; Providing online non-downloadable software using AI for dynamic message routing, sentiment analysis, priority handling, auto-response generation, and integration with communication networks being computer networks, the Internet, global information networks, VPNs, WANs, and LANs; providing temporary use of non-downloadable software for the centralized management of communication workflows across cloud-based platforms, including internet telephony (VoIP), unified communications, unified communications as a service (UCaaS), voicemail, video conferencing, chat systems, and AI-powered digital assistants; All of the aforementioned featuring AI-based call routing system that automatically directs incoming calls to the appropriate party or department based on contextual analysis and platform integration, eliminating the need for human receptionists.

Downloadable computer software platforms for integrating third-party communication platforms and collaboration tools, namely, artificial intelligence (AI), for facilitating the aggregation, analysis, transmission, synchronization, recording, reproduction, display, organization, management, manipulation, archiving, and review of electronic communications, namely, emails, instant messages, text messages, facsimiles, graphics, documents, files, presentations, business and project tasks, calendar appointments, call history, voice, audio, video, and audiovisual content; downloadable software for enabling interoperability between disparate systems for unified communications, customer relationship management (CRM), agency management systems (AMS), virtual desktop infrastructure (VDI), project management, calendaring, teleconferencing, and workflow automation; downloadable software using AI for dynamic message routing, sentiment analysis, priority handling, auto-response generation, and integration with communication networks being computer networks, the Internet, global information networks, VPNs, WANs, and LANs; downloadable software for the centralized management of communication workflows across on- premises and cloud-based platforms, namely, internet telephony (VoIP), unified communications, unified communications as a service (UCaaS), voicemail, video conferencing, chat systems, and AI-powered digital assistants; All of the aforementioned featuring AI-based call routing system that automatically directs incoming calls to the appropriate party or department based on contextual analysis and platform integration, eliminating the need for human receptionists.