CUSTOMER EXPERIENCE MATURITY MODEL Trademark

Computer software, namely, computer software for managing online content, namely, data, documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content; computer software for managing and editing information contained on the internet, intranet and extranet sites, namely, for development of Internet applications, namely, Content Management System software (CMS) a system that manages the content that is stored and presented on a single or multiple connected websites, and runs on the same website that it is controlling and describes and communicates and manages the goals, information and offerings of the organization that owns the website; computer software which controls the display of dynamic content, namely, data, documents, files, information, text, photos, images, graphics, music, audio, video, and multimedia content on many devices, namely, computers, mobile and computers, mobile telephones, handheld devices and Internet-enabled devices, electronic appliances, robotic agents which access websites; computer software for development of Internet applications, namely, the website itself and related databases, that describe and communicate and manage the goals, information and offerings of the organization that owns the website, namely, information repositories that support ecommerce transactions, online communities, and automated support assistance for organizations providing information to consumers; downloadable software for the creation, integration, publication, management, and maintenance of content, namely, text, documents, audio, and video; computer software for the collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information; computer software for use in customer relationship management (CRM); computer software for use in the safeguarding of digital files, including audio, video, text, binary, still images, graphics and multimedia files; computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; computer software that provides web-based access to applications and services through a web operating system or portal interface; database management software for user/server programs for managing digital marketing; computer software for use as web application development and management software tools for web content management; computer software for use as web application development and management software tools for web content management and web site design and maintenance applications that may be downloaded from a global computer network; computer software, namely, software for creating and managing web sites, creating, publishing, managing and organizing content for use on the Internet or an intranet