Serial Number
77229560
Owner
CONNEXTIONS, INC.Attorney
Joseph V. Myers IIIFiling Date
Jul 13, 2007
CONNEXTIONS Trademark
Serial Number: 77229560
Trademark Classes
Owner Contact Info
Legal Representation
Trademark Details
Filing Date
July 13, 2007
Registration Date
Not Registered
Published for Opposition
December 2, 2008
Goods & Services
Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; computer software for workforce management applications including forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; computer software which groups call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network; computer software for data capture and reporting to identify, track and act upon customer interaction trends that may be downloaded from a global computer network; computer software to track move/add/change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others
