CERNA Trademark

Computer software for automated testing of Enterprise Applications for use in information technology service management (ITSM), information technology operations management (ITOM), Customer Relationship Management, Enterprise Resource Planning, Human Resource Management, Content Management, Enterprise Search, Enterprise Application Integration, Business Intelligence, Enterprise Messaging and Collaboration, Call Centers, Customer Support, Software Development Management, Knowledge Management, and Identity Management, and instructional user guides sold as a unit; Computer software for computer based information services for businesses, namely, managing, developing, deploying, operating, monitoring, configuring, customizing, implementing, and managing of computer systems and applications, information technology service automation, identifying elements of information technology infrastructure, performance analytics, field service automation, application integration, development tools, integration tools, and enterprise application integration (EAI); Computer software platforms for enterprise management and automated testing of computer software platforms for enterprise management and automated testing of enterprise applications regarding information technology service management (ITSM), information technology operations management (ITOM), Customer Relationship Management, Enterprise Resource Planning, Human Resource Management, Content Management, Enterprise Search, Enterprise Application Integration, Business Intelligence, Enterprise Messaging and Collaboration, Call Center, Customer Support, Software Development Management, Knowledge Management, and Identity Management; Computer software platforms, downloadable, for test script functionality and enterprise application testing

Computer services, namely, cloud hosting provider services; Computer programming services, namely, application development, implementation, and design; Design and development of computer software; Software as a service (SAAS) services featuring software for IT service management, IT business management, IT financial management, facilities management, asset management, HR case management, security operations management, configuration database management, and IT orchestration and automation; Technical advice relating to operation of computers; Application service provider (ASP), namely, hosting computer software applications of others; Business technology software consultation services; Computer software consulting; Computer software development in the field of IT service management, IT business management, IT financial management, facilities management, asset management, HR case management, security operations management, configuration database management, and IT orchestration and automation; Consulting services in the field of software as a service (SAAS); Customizing computer software; computer diagnostic services; computer programming services; computer project management services; information technology consulting services, namely, information technology integration consulting services; providing information on computer technology and programming via a web site; computer services, namely, hosting an online community website that allows users to share, exchange, and distribute software programs; Design and development of computer software for enterprise management and enterprise application integration (EAI); Design, development and implementation of software; Design, development, and implementation of software for the enterprise for automation of enterprise information technology and business processes; Development, updating and maintenance of software and database systems; Maintenance and updating of computer software; Maintenance and upgrading of computer software; Platform as a service (PAAS) featuring computer software platforms for IT service management, IT business management, IT financial management, facilities management, asset management, HR case management, security operations management, configuration database management, and IT orchestration and automation; Programming of computer software for others; Testing of computer software for quality and compliance; Updating and design of computer software; Updating and maintaining cloud-based computer software through various manage service offerings in the nature of online updates, enhancements and patches