Serial Number
87078211
Owner
AVAYA INC.Attorney
Joseph R. EnglanderFirst Use Date
Jun 6, 2016
Filing Date
Jun 21, 2016
AVAYA OCEANA Trademark
Serial Number: 87078211 • Registration: 5128845
Trademark Classes
Owner Contact Info
Legal Representation
Correspondence Address
Joseph R. Englander Fowler White Burnett PA
1395 Brickell Avenue
14th Floor
Miami, FL 33131
UNITED STATES
Trademark Details
Filing Date
June 21, 2016
Registration Date
January 24, 2017
First Use Anywhere
June 6, 2016
First Use in Commerce
June 6, 2016
Published for Opposition
November 8, 2016
Goods & Services
Computer software for use in the operation, management and reporting of telecommunications contact centers; Computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting
Non-downloadable software platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely, voice, email, SMA, web chat, social media and text and that stores and manages customer data; Providing cloud-based, online non-downloadable software for management of contact center platforms; Providing on-line non-downloadable software that allows users to utilize VOIP communication services, instant messaging communication services, and video communication services; Providing on-line, non-downloadable software for communication via the internet; Providing on-line, non-downloadable software for enabling subscribers to communicate via the internet; Providing on-line non-downloadable software for live chat; Providing on-line non-downloadable software for real-time customer support, customer service and customer engagement; Providing on-line non-downloadable software that allows customers to converse with a customer service representative in real time via live chats