ASPECT Trademark
Serial Number: 85884124 • Registration: 4649821
Trademark Classes
Owner Contact Info
Legal Representation
Correspondence Address
Daniel Bourque Hinckley, Allen & Snyder, LLP
28 State Street, 30th Floor
Boston, MA 02109
United States
Trademark Details
Filing Date
March 22, 2013
Registration Date
December 2, 2014
First Use in Commerce
August 22, 2014
Published for Opposition
August 13, 2013
Cancellation Date
June 13, 2025
Goods & Services
Customer contact centers systems, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web, chat, social media and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers; computer software used to create and manage workforce schedules, workforce job performance and workforce skills improvement
[ Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center and workforce optimization hardware and software ]
