AMAZON CONNECT Trademark

Message and conference call transcription services; Business management services in the field of customer experience services provided to businesses featuring data driven customer analytics and rendered using artificial intelligence; Business data analysis rendered using artificial intelligence; Compiling and analyzing data and other sources of information for business purposes rendered using artificial intelligence; Compilation of customer information into computer databases rendered using artificial intelligence; Call, message and chat transcription and summarization services rendered using artificial intelligence

Providing temporary use of non-downloadable software for managing and tracking customer service agent performance and workflow; Electronic data storage; Providing temporary use of non-downloadable software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics related to contact centers and customer support centers; Providing temporary use of non-downloadable software for providing customizable computer dashboards for processing, arranging and displaying data; Business intelligence software, namely, providing temporary use of non-downloadable cloud-based software for generating data insights and displaying data on dashboards; Providing temporary use of non-downloadable software featuring artificial intelligence for use in data detection, data redaction, data masking and information security; Providing temporary use of non-downloadable software featuring artificial intelligence for data sensitivity classification and redacting sensitive information from documents; Providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; Providing temporary use of non-downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents and providing automated agent evaluations and performance metrics; Providing temporary use of non-downloadable software featuring artificial intelligence for monitoring call center agent audio, chat, messages and computer screens; Providing temporary use of non-downloadable software featuring artificial intelligence for managing and tracking customer service agent forecasting, performance, and workflow; Providing temporary use of non-downloadable software featuring artificial intelligence for data analytics and business analytics; Providing temporary use of non-downloadable software featuring artificial intelligence providing for real-time analytics of live calls, messages, and chats to contact centers and customer support centers for tracking, prioritizing, resolving, assisting and escalating calls, messages, chats, and customer issues; Providing temporary use of non-downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; Providing temporary use of non-downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats to contact centers; Consulting services in the field of computer software analytics in relation to contact centers and customer support centers using artificial intelligence; Providing temporary use of online non-downloadable software development tools

Recorded and downloadable software featuring artificial intelligence for managing, forecasting, and tracking customer service agent performance and workflow; Recorded and downloadable software featuring artificial intelligence for data analytics and business analytics; Recorded and downloadable software featuring artificial intelligence for transcribing, summarizing, and indexing calls, messages, and chats; Recorded and downloadable software featuring artificial intelligence for compiling, indexing and creating a searchable database of calls, messages, and chats; Recorded and downloadable computer applications software for providing customizable computer dashboards for analyzing data, managing data, providing real-time and historical data and performance metrics in relation to contact centers and customer support centers; Recorded and downloadable computer applications software for providing customizable computer dashboards for processing, arranging and displaying data; Business intelligence software, namely, recorded and downloadable software for generating insights, trends, and metrics and displaying data on dashboards; Recorded and downloadable application software featuring software for data sensitivity classification and redacting sensitive information from documents; Recorded and downloadable software featuring artificial intelligence for analyzing customer interactions with contact center agents, providing automated agent evaluations and performance metrics, identifying coaching opportunities, and providing configurable workflows for quality assurance, agent coaching, remediation tracking, and reporting; Recorded and downloadable software featuring artificial intelligence for capturing, recording, reviewing, and replaying contact center agent audio, chat, messages, computer screens and activity