AIVA CONNECT Trademark

Platform as a Service (PaaS) featuring computer software platforms with artificial Intelligent (AI) business process workflow automation, namely, software for completing order processing transactions, taking commercial payments, answering user questions, transferring users to live agents or departments, evaluating caller sentiment, and logging user tractions; Platform as a Service (PAAS) featuring computer software platforms with integrated telecommunications features for providing virtual assistance and virtual agents, providing direct on-network connection to multiple natural language processing (NLP) cognitive services platforms and services, providing an integration environment for connecting business operations systems, providing integration with contact centers and customer Relationship Management (CRM) systems via software overlays, providing data analysis and reports, and providing telecommunications via voice, voice transfers to live person, short message service (SMS), online chat, and social media channel interactions; Software as a Service (SAAS) services featuring software with integrated telecommunications features for providing virtual assistance and virtual agents, providing direct on-network connection to multiple natural language processing (NLP) cognitive services platforms and services, providing an integration environment for connecting business operations systems, providing integration with contact centers and customer Relationship Management (CRM) systems via software overlays, providing data analysis and reports, and providing telecommunications via voice, voice transfers to live person, short message service (SMS), online chat, and social media channel interactions; other than as incidental to communications routing, none of the foregoing being used to gather, analyze, transfer or store patient, medical or health insurance data or information